Insurance and Damage Claims
At Yucel Logistic , we understand that accidents happen, and we're committed to providing swift assistance and support in the unfortunate event of damage or loss. Our comprehensive insurance coverage ensures that your cargo, our vehicles, and your interests are protected.
Insurance Coverage
We maintain robust insurance coverages to safeguard your cargo and our fleet:
Cargo Insurance: Your vehicles are protected from loss or damage during transit.
Vehicle Insurance: Our trucks are insured against accidents, theft, and other unforeseen incidents.
Liability Insurance: We carry liability insurance to cover any damages or injuries that may occur during transportation up to $1,000,000.
Filing a Claim
If you need to file a claim due to damage or loss, please follow these steps:
Contact Us: Notify us immediately of any incident by calling our 24/7 helpline at +1 (339) 883-8831 or emailing us at yucellogisticllc@gmail.com . Provide as much detail as possible about the incident.
Document the Damage: Take photographs of the damage to your vehicle. This documentation will assist in processing your claim.
Complete the Claim Form: Upon contacting us we will provide vehicle accident report form for you to fill out.
Submit Supporting Documents: Along with the claim form, please submit any supporting documents, such as invoices, bills of lading, or police reports.
Claim Evaluation: Once we receive your claim, our team will promptly evaluate it and keep you updated on its status.
Resolution: We aim to resolve claims efficiently and fairly. You will be informed of the outcome and any settlements or reimbursements.
Frequently Asked Questions (FAQs)
Q: What should I do if my vehicle is damaged during transit?
A: Immediately inform us and document the damage. We will guide you through the claims process.
Q: How long does it take to process a claim?
A: Claim processing times vary depending on the complexity of the case. We strive to resolve claims as quickly as possible.
Q: Is there a deadline for filing a claim?
A: It's best to file a claim as soon as possible after the incident. However, specific deadlines may vary depending on the circumstances. Contact us for guidance.
Important Notice
For OEM Vehicles a certified body shop-collision center damage/repair report must be provided. A claim for an OEM vehicle can be placed up to 180 days past its delivery.
For used vehicles, non-OEM vehicles and salvage yard vehicles such as repo vehicles, we must be notified of the damage/claim within 24-48 hours of delivery.
Claims with compromised integrity will be turned down with no exception.
For non-OEM vehicles we keep our records for 60 days, after the 60 day period we discard anything related with your vehicle, name and address to keep your personal data safe.
Contact Us
For any inquiries regarding insurance or damage claims, please reach out to our dedicated team:
Phone: +1 (339) 883-8831
Email: yucellogisticllc@gmail.com
We're here to support you every step of the way.